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HELP CENTER

All the Answers You Need

WILL MY HEALTH INSURANCE COVER THERAPY?

In many situations you are able to use your health insurance coverage.  Plans differ and it is helpful to be aware of your insurance benefits.  A phone call to your insurance company may help you better understand your benefits.

DO YOU ACCEPT HEALTH INSURANCE?

Alyssa Pepe-Johnson, LCSW is able to accept Independent Health and Highmark BCBS WNY, Univera, Aetna and United Health Care.  Alyssa does not participate in Medicaid plans at this time.

I DON'T HAVE HEALTH INSURANCE, CAN I PAY FOR THERAPY?

Private pay or paying out of pocket is possible.  It is best to schedule a consultation to discuss your situation.  In some cases if there is financial need a sliding scale may be offered.

HOW DO I SCHEDULE AN APPOINTMENT?

Call Alyssa to set up a free 15 minute initial consultation at 716-857-1373.

THIS IS MY FIRST THERAPY APPOINTMENT, WHAT SHOULD I EXPECT?

You took the first step and scheduled your appointment, now what?  Alyssa will send you the necessary paperwork to complete prior to your first appointment via an online portal.  At your first appointment Alyssa will review confidentiality and answer any questions you may have at the time.  During the initial appointment you can expect to discuss about your mental health symptoms, your environment and your goals.  If you are unsure of your therapeutic goals therapy sessions can be a great place to explore the changes you want.

ARE VISITS IN PERSON OR VIA TELEHEALTH?

Sessions are typically conducted in person in a comfortable and confidential office space.  However, by request telehealth or virtual sessions may be offered.  Please note it is essential to check your insurance plan to ensure telehealth coverage.  You must be in New York State at the time of your virutal appointment.

HOW LONG ARE SESSIONS?

Sessions are typically 45 minutes or longer.  The time may be increased or decreased by your needs.

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